Burgoon Company

Federal Account Manager – Chicago, IL

Full-Time | Burgoon Company

About Us

Burgoon Company is a small business dedicated to providing MRO and safety items that help our customers complete their mission. We pride ourselves on exceptional service, strong relationships, and delivering the right solutions when they’re needed most. We’re seeking a motivated, results-driven Federal Account Manager to grow and manage our customer relationships, drive sales, and support our mission.

Key Responsibilities

Customer Relationship Management

• Build and maintain strong relationships with both end users and top-level management.
• Conduct weekly on-site visits with aligned customers, supported by ongoing communication.
• Adhere to the customer retention core process to ensure satisfaction and loyalty.

Sales & Profit Growth

• Meet or exceed sales and profit expectations by negotiating terms, closing deals, and following the company sales process.
• Leverage the company’s business development process to secure new opportunities and deepen existing relationships.

Team Leadership & Delegation

• Lead and collaborate with your book team to ensure flawless execution of customer expectations.
• Utilize L-10 meetings to prioritize weekly tasks and coordinate efforts.
• Ensure the customer service and accounting core processes are consistently followed.

Pipeline Development

• Prospect and document new leads, customers, and contacts.
• Maintain an active, healthy pipeline using CHART and follow the company’s business development core process.

Cross-Department Collaboration

• Communicate needs, concerns, and ideas to other teams and departments.
• Use L-10 meetings to raise issues, discuss efficiencies, and standardize processes.

Qualifications

• Ability to pass background check for onsite access to federal facilities.
• Proven experience in outside sales or similar role.
• Strong communication, negotiation, and closing skills.
• Self-motivated with the ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.
• Bachelor’s degree in Business, Marketing, or related field (preferred).
• HUBZone permanent address required.

Why Join Us?

At Burgoon Company, you’ll be part of a small, agile team with the opportunity to make a direct impact. We value initiative, reward results, and believe in building lasting relationships—with both our customers and our employees.